Mission and Purpose
Mission
Overview Superior customer care and service is just one of the many ways that SoftCareOnline distinguishes itself from our competition. To us, customer care is essential; it's a core component of what we do. Our customer care team - available twenty-four hours a day, seven days a week and 365 days a year - are a team of trained professionals who excel in resolving your issues quickly and efficiently. And we track every single customer inquiry to make sure your questions are completely answered and resolved quickly and efficiently. By signing on with SoftCareOnline you've made an investment in the latest MR/DD Consumer Management Technology. We'll be with you every step of the way to ensure that you get the most out of our suite of solutions.
Purposes
This ensures that we are always delivering product enhancements and new features based on the real world of OMRDD.We're Always There to Provide Quality TrainingWe know that, for your agency to truly excel, you and your staff need to be trained in all major aspects of your technology solutions. That's why SoftCareOnline makes training a priority with all of our clients. We train all of our clients, either onsite or virtual, and make sure that everyone on your team knows that our team of experts are continually available to assist them with any and all aspect of SoftCareOnline's technology solutions. We're committed to making sure you're able to use all of SoftCareOnline 's robust services and modules.
Our Goal
We're Available Whenever You Need UsNeed help with SoftCareOnline 's product line? We're always available to assist you with any questions or inquiries you might have. Emergency Hours: 24 hours round the clock. Customer Support Hours: 24 x 7 Get in touch if you need any assistance at all. You can email us at support@shivainfotech.net or call a customer care representative at 718-352-0523. And thank you for choosing SoftCareOnline.We're always available to help.
Customer Service
Our customer care team has extensive experience in the industry and provides proactive support to ensure our clients use the best aspects of technology to enhance their business practices. We're ListeningAt SoftCareOnline we're in the business of helping you. And it's in our best interest to listen to what you have to say and continue to develop our product line based on your needs and the way you work. Our customer care team advocates for your needs and consistently provides feedback to our product development group based on what you say and what your concerns are.